Do you remember the last request you made to Convatec me+ specialist?
Yes, it was a request for samples regarding a new issue related to leakage.
How did the Convatec me+ specialist support you? Was their support useful to you?
The support of the Me+ specialist is always very useful, especially at first when you are discharged after stoma surgery. In my case, having spoken 3 years ago with the specialists made me more confident about some delicate topics that had not been explored in the hospital (sexuality, products and legal practices such as requesting the disabled coupon).
Do you prefer to speak with a specific Convatec me+ specialist? If so, who? I appreciate them all for all the work that they do to support ostomy care. I have always been supported by Sabrina
Do you think that the support of the Convatec me+ service contributes to improving the quality of life of people with ostomy? If so, how?
Absolutely yes, as mentioned before, being able to talk about sensitive issues with more time than the hospital "visit times" contributes to better living with problems that could arise during everyday life.
Did you know that your caregivers can also contact Convatec me+? If so, do you think it could be of support to them too?
Yes, in my case it didn't help, but I fully understand how useful it can be to many other people and families who want to support their loved ones without making mistakes.
What is the most useful information you have received from Convatec me+ service specialists?
The correct use of the products and some important tips to avoid problems such as leaks. (for example: how to measure the stoma correctly and how to cut the bag correctly).
How did the counselors show you that they cared about your recovery?
They never just called to ask for product feedback (which happened on other occasions with other companies that produce bags), but they were always interested in my health, and at the end of the conversation they would give me suggestions regarding possible new products, to try for free, to further improve my standard of living. Obviously always after observation and direct advice from my stoma therapist.
Would you recommend that people going through the same experience as you contact the Convatec me+ service? Why?
Absolutely yes, the usefulness is 360 degrees, and I think it can be a great help to those who have psychological or physical difficulties after stoma surgery. All battles can be fought only if you have the right knowledge and only knowledge can give us the right solutions.